Cancellations and refunds

Draft, last updated 7 November 2026. To be reviewed by the owner's lawyer before launch. Names in square brackets are placeholders.

Cancel 30 or more days before check-in	Full refund of the advance
Cancel 15 to 29 days before	50% of the advance refunded
Cancel less than 15 days before, or no-show	No refund

Peak dates (20 December to 4 January) are non-refundable once confirmed, but you may move your dates once, subject to availability.

If we have to cancel, you get a full refund of everything paid.

How refunds are paid

To the original payment method, started within 5 working days of the cancellation. Your bank may take a further 5 to 7 working days to show it.

Write to stay@example.com or message us on WhatsApp with your booking reference.